{"id":618,"date":"2022-11-21T14:55:19","date_gmt":"2022-11-21T13:55:19","guid":{"rendered":"https:\/\/oureakitchenware.be\/faq\/"},"modified":"2022-11-24T10:34:36","modified_gmt":"2022-11-24T09:34:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/oureakitchenware.be\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.kt-accordion-id_ae0c22-f3 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id_ae0c22-f3 .kt-accordion-panel-inner{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:#ffffff;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;}.kt-accordion-id_ae0c22-f3 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#eeeeee;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:1.4em;line-height:1.2em;text-transform:uppercase;color:#FB9021;padding-top:14px;padding-right:0px;padding-bottom:14px;padding-left:0px;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#FB9021;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#FB9021;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_ae0c22-f3 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top-color:#d4d4d4;border-right-color:#d4d4d4;border-bottom-color:#d4d4d4;border-left-color:#d4d4d4;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_ae0c22-f3 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id_ae0c22-f3 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#FB9021;background:#ffffff;border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#0e9cd1;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#FB9021;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#FB9021;}.kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_ae0c22-f3:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 767px){.kt-accordion-id_ae0c22-f3 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_ae0c22-f3 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_ae0c22-f3 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane_dce9a1-97\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment puis-je devenir client chez Ourea ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Ourea est un grossiste sp\u00e9cialis\u00e9 dans les \u00e9quipements de cuisine. En tant que grossiste, nous fournissons uniquement les commerces sp\u00e9cialis\u00e9s, ainsi que les studios, cuisinistes et installateurs de cuisines. Si vous vous int\u00e9ressez \u00e0 Ourea et que vous n\u2019\u00eates pas encore client.e chez nous, vous pouvez nous contacter via <a href=\"mailto:sales@oureakitchenware.be\">sales@oureakitchenware.be<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_3bc97d-f7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Puis-je vous passer une commande en tant que particulier\u00a0?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Malheureusement, Ourea ne livre pas ses produits aux particuliers, mais travaille exclusivement en B2B au sein du secteur des cuisines.<br>Rien ne vous emp\u00eache de nous transmettre les coordonn\u00e9es de l\u2019installateur de votre cuisine. Il y a de fortes chances qu\u2019il fasse d\u00e9j\u00e0 partie de notre client\u00e8le. Si ce n\u2019est pas le cas, envoyez simplement un e-mail \u00e0 <a href=\"mailto:sales@oureakitchenware.be\">sales@oureakitchenware.be<\/a> en mentionnant ses coordonn\u00e9es. Nous le contacterons pour prendre rendez-vous en vue de lui pr\u00e9senter notre assortiment.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_8f9ea2-6e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Le produit que je recherche ne figure pas dans votre boutique en ligne<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Ourea s\u2019efforce de proposer l\u2019assortiment le plus complet possible en ligne. Si ce que vous recherchez ne se trouve pas dans notre boutique en ligne, n\u2019h\u00e9sitez pas \u00e0 nous en faire part. Nous ferons tout ce qui est en notre pouvoir pour vous le proposer ou nous chercherons avec vous une alternative.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_5f4ebb-de\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Qui est Ourea\u00a0?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Ourea est un jeune grossiste tr\u00e8s dynamique qui exerce ses activit\u00e9s dans le domaine des \u00e9quipements de cuisine. Nous proposons ainsi un tr\u00e8s large choix d\u2019\u00e9viers, de robinets, de syst\u00e8mes pour d\u00e9chets, de mat\u00e9riel d\u2019installation et bien plus encore.<br>Nous nous sommes forg\u00e9 en tr\u00e8s peu de temps une excellente r\u00e9putation en mati\u00e8re de service et d\u2019assistance gr\u00e2ce \u00e0 notre connaissance approfondie des produits. Des qualit\u00e9s que nous combinons avec une politique de prix conforme au march\u00e9. En tant qu\u2019installateur de cuisines, vous trouvez chez nous tous les \u00e9quipements n\u00e9cessaires sous un seul toit, \u00e0 l\u2019exception des armoires de cuisine et des garnitures de meubles.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane_64ec9c-5e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Ourea propose-t-il \u00e9galement la personnalisation ?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">En plus des accessoires de cuisine, Ourea propose \u00e9galement des projets sp\u00e9cifiques sur mesure. Nous vous proposons des plans de travail en inox d&rsquo;excellente qualit\u00e9. Les deux avec une finition standard bross\u00e9e, orbitale ou lamin\u00e9e \u00e0 chaud. Vous \u00eates \u00e9galement au bon endroit chez Ourea pour la r\u00e9alisation de tous vos pieds de table, cadres et pi\u00e8tements. Demandez votre devis sans engagement via <a href=\"mailto:works@oureakitchenware.be\">works@oureakitchenware.be<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_becbb4-8d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment contacter le service apr\u00e8s-vente\u00a0?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Rendez-vous sur notre page <a href=\"https:\/\/oureakitchenware.be\/fr\/service\/\" data-type=\"page\" data-id=\"606\">Service<\/a> pour nous faire part de votre probl\u00e8me.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane_fcf5d9-17\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment entretenir mon \u00e9vier Lanesto\u00a0?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Vous trouverez <a href=\"https:\/\/oureakitchenware.be\/fr\/service\/entretien\/\" data-type=\"page\" data-id=\"610\">ici<\/a> toutes les directives relatives \u00e0 l\u2019entretien des \u00e9viers Lanesto.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_6ae5ba-dc\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment entretenir mon plan de travail en inox\u00a0?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p class=\"wp-block-paragraph\">Vous trouverez <a href=\"https:\/\/oureakitchenware.be\/fr\/service\/entretien\/\" data-type=\"page\" data-id=\"610\">ici<\/a> toutes les directives relatives \u00e0 l\u2019entretien des plans de travail en inox.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_ce7cdd-ee .kt-block-spacer{height:100px;}.wp-block-kadence-spacer.kt-block-spacer-_ce7cdd-ee .kt-divider{border-top-width:1px;height:1px;border-top-color:#000;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_ce7cdd-ee\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":573,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-618","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/pages\/618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/comments?post=618"}],"version-history":[{"count":2,"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/pages\/618\/revisions"}],"predecessor-version":[{"id":626,"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/pages\/618\/revisions\/626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/media\/573"}],"wp:attachment":[{"href":"https:\/\/oureakitchenware.be\/fr\/wp-json\/wp\/v2\/media?parent=618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}